Installation and Repairs:

0161 746 8000

Terms and Conditions

Terms and Conditions

DK Hughes is the trading name of D K Hughes Plumbing & Heating Limited.
Registered Company address: Dean Hughes at Unit 2, Praed Road, Trafford Park, Manchester, M17 1PQ
Company Registration number: 0621388
VAT Number:

By accessing this site, you agree to the following terms and conditions and other applicable law.
If you do not agree to be bound by these terms and conditions, please do not use this site.

All the information and material provided on this web site is solely for illustrative purposes. It is not intended to and does not create any business, contractual or employment relationship with DK Hughes.

All the information, contents, text, including but not limited to html code, photography and buttons, but excluding images, is the property of DK Hughes and may not be copied, reproduced, republished, posted, transmitted, or distributed in any way without our express, advance, written consent.

All trademarks used or referred to in this site are the property of their respective owners.

The information on this site is provided free of charge and for informational purposes. It does not create a business, employment or professional services relationship between you and DK Hughes.

Links on this site may lead to services or sites not operated by DK Hughes or DK Hughes companies.

No judgement or warranty is made with respect to such other services or sites and DK Hughes takes no responsibility for such other sites or services. A link to another site or service is not an endorsement of that site or service. Any use you make of the information provided on this site, or any site or service linked to by this site, is at your own risk.

This site is provided “as is” and DK Hughes expressly disclaims all warranties of any kind whether express or implied including the warranties of merchantability and fitness for a particular purpose.

In no event shall DK Hughes or any of its employees or contractors be liable for any damages whatsoever in connection with the information or material on this web site, including but not limited to actual, consequential, direct, exemplary, incidental, indirect, punitive or special damages.

Your Responsibilities
In order for us to fulfil our responsibilities to you, you must:

  • Read the documentation we give you and let us know if there is anything that is unclear or that does not represent your requirements,
  • Comply with the terms and conditions of any agreement we arrange for you.

Advertising/Marketing
All of DK Hughes promotional and marketing materials are authorised and regulated by the Financial Conduct Authority (FRN: 744198).

As before, we at DK Hughes, D K Hughes Plumbing and Heating Limited, are a Credit Broker and not a lender. We do however offer credit facilities from one external lender.

Complaints
If you wish to register a complaint please contact Mr Dean Hughes in writing at D K Hughes Plumbing & Heating Limited, Unit 2, Praed Road, Trafford Park, Manchester, M17 1PQ or by telephone on 0161 746 8000. Our internal complaints procedure is available on request.

You may be entitled to refer a complaint against us to the Financial Ombudsman Service if you are not satisfied
with our response. The contact details are as follows:

The Financial Ombudsman Service, Exchange Tower, London E14 9SR
Website – http://www.financial-ombudsman.org.uk/
E-mail: [email protected]
Tel: 0800 023 4567

Finance

Regulation: We are authorised and regulated by the Financial Conduct Authority.

Our Firm Reference Number is 744198. We are permitted to act as a Credit Broker. DK Hughes is a Credit Broker alone and NOT a lender. We do however offer credit facilities from one external lender.

You may check this information on the FCA’s Register by visiting www.fca.org.uk/register or by contacting
them on 0845 606 1234.

Customer Contracts
All of DK Hughes contracts are authorised and regulated by the Financial Conduct Authority (FRN: 744198).

As before, we at DK Hughes, D K Hughes Plumbing and Heating Limited, are a Credit Broker and not a lender. We do however offer credit facilities from one external lender.

Our Services

Our Services We offer our services to you which include:

Arranging finance with a funder for you after you have agreed the cost and funders charges (or the basis of such costs if they cannot be determined in advance)

Preparing and witnessing appropriate loan documentation on behalf of the funder We are not linked to any of our lending panel members.

We recognise it is important for customers to be able to shop around for credit and alternative sources of
credit.

Some of the services that we provide are not regulated by the Financial Conduct Authority. You will be advised
in advance of any such proposal or service.

Quotations
We will quote figures based on our funders cost of funds. The funder has the right to change or
decline these quotes on receipt of the full proposal

Our Remuneration
We do not receive any commission from the lender and we do not charge you a fee for our credit broking services.

Guarantees
As before, DK Hughes guarantees are authorised and regulated by the Financial Conduct Authority (FRN: 744198).

As before, we at DK Hughes, D K Hughes Plumbing and Heating Limited, are a Credit Broker and not a lender. We do however offer credit facilities from one external lender.

Conflicts of Interest
If through exceptional circumstances d k Hughes Plumbing & Heating or any of its Directors or other customers has a material interest in business you ask to be transacted for you, we will make you aware of the conflict of interest and we will obtain your consent before your instructions are carried out. A
copy of our Conflicts of Interest Policy is available on request.

Treating you Fairly
We always aim to treat you fairly. This means that we will always endeavour to:

  • Conduct our business with due skill, care and integrity
  • Never put ourselves in a position where our primary duty to you is compromised
  • Deal with any complaint sympathetically and independently of the colleague to whom the complaint is directed
  • Be transparent in the matter of our remuneration

Data Protection and Confidentiality
We are registered under the Data Protection Regulations and abide by the requirements of the Regulations. The information we receive from you is used only to provide quotations and arrange finance with a funder.

You have the right to cancel your authority to use such information. Before or after you enter into any agreement with a funder, to help make credit decisions, the funder will make a credit search with a credit reference agency. If you are a company or partnership they will also make enquiries about the principle director(s) or partner(s) with a credit reference agency. Full details of the use and disclosure of your information by the funder is contained within the terms and conditions of any agreement with them, which you should read before signing.

All customers’ records are treated as private and confidential, and D K Hughes Plumbing & Heating Limited therefore reserves the right to give you copies of your particular records rather than allow access to files
containing records concerning other clients. If you want sight of your records please send a request to Mr Dean Hughes at Unit 2, Praed Road, Trafford Park, Manchester, M17 1PQ

We are required to verify your identity in accordance with the Proceeds of Crime Act 2002 (POCA) and the Money Laundering Regulations 2007.

D K Hughes Plumbing & Heating Limited is authorised and regulated by the Financial Conduct
Authority.

Company Registration number 0621388

 

  • Gas safe registered
  • Quick call out
  • 24 hour callout
  • Competitive quotes

Book an appointment with a heating engineer:
Call 0161 746 8000 or eMail .

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